Company Description
Labyrinth IT Solutions is an IT support provider with over 17 years of experience, offering client-based IT support for businesses, homes, schools, and Not for Profit organizations. Based in Yeovil, the company specializes in creating secure, bespoke computer systems with high performance and swift response times. Labyrinth IT Solutions has a high client retention rate of over 95%.
Role Description
This is a full-time on-site role for a 1st/2nd Line Information Technology Technician located in Yeovil. The role involves troubleshooting IT issues, providing technical support, ensuring information technology systems are functioning smoothly, delivering excellent customer service, and providing training to users.
Qualifications
- Troubleshooting and Technical Support skills
- Information Technology expertise
- Customer Service skills
- Training abilities
- Experience working on a busy helpdesk
- Strong problem-solving skills
- Excellent communication skills
- Relevant IT certifications (e.g., CompTIA, Microsoft, Cisco)
- Experience working in a similar role